JJB Custom Bezel floating pendant and chain

Our production process involves creating items based on orders received, and it typically takes us 8-9 days to complete the manufacturing process. Once your item is ready, we will be able to ship it to you with a tracking number.

Yes, I try to make it as easily as possible for my customers to get the jewelry they want without hurting their wallets/purses, so a layaway plan is available. We can quickly agree to a period and pricing plan that will allow you to pay worry-free. Here are the ground rules:

• Initial payment required: 20%.
• When the item is 60% paid, I will make the item and keep it for you until it’s fully paid.
• When the item is 100% paid, I will send it to you.
• If, for any reason, the item is not completely paid, we’ll charge you a 20% restock fee.
• You will get a refund for the rest within 2 business days after the cancellation of the order.
• Due to the nature of the work involved in these type of orders, layaway orders are not returnable.

Our production process involves creating items based on orders received, and it typically takes us 8-9 days to complete the manufacturing process. Once your item is ready, we will be able to ship it to you with a tracking number.

If you have any further inquiries or need assistance with anything else, please feel free to let us know. Thank you for your understanding!

Everything in our shop is returnable for a full refund except for platinum rings and custom-made orders.

Platinum rings (other than custom orders) are subject to the following:

- Returns - 30% Restocking fee + The shipping fee that was paid
- Resizing - $55 Fee

You have a 24-hour window to cancel your order after it's been placed. However, please be aware that any cancellations made after this period will incur a 40% restocking fee for all items. It's important to note that since each item is meticulously handmade, canceling an order during production causes significant losses for our small business.

In the United States, one standard is used for sizing, but in reality, there's a lack of specific dimensions due to errors from adopting a common commercial article as a pattern. To ensure accurate sizing and avoid complications, please refer to our size guide chart: [https://en.m.wikipedia.org/wiki/Ring_size]. We strictly adhere to the US standard, crafting rings with precise inner diameters according to this chart.

If you base your order on a current ring, kindly verify that its inside diameter matches the corresponding size from the chart, within +/- 0.1mm tolerance. We won't be responsible for incorrect size orders, and resizing post-order incurs additional fees. Thank you for your understanding and support of our small business.

We gladly accept returns and exchanges.

Just contact me within: 5 days of delivery, and ship items back to me within: 14 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:

- Custom or personalized orders
- Items on Sale